> What schools ask us most before ordering. # Questions What schools ask us most before ordering. **Do you charge for design changes?** No. Adding your school name, colors, mascot and small wording changes is free, and so are revisions to your proof. **Can we use our own artwork?** Yes. Order the Custom Backdrop Wall and upload your file, or send a logo and a few lines of text and we lay it out for you. **Can the school pay by check or purchase order?** Yes. Choose check or purchase order at checkout. We start your proof right away and email an invoice with it. **Do you remove sales tax for tax-exempt schools?** Yes. Tick the tax-exempt box at checkout and email your certificate. Sales tax is then left off the invoice. **Can we reuse the frame next year?** Yes. Keep the frame and order a replacement print for the next class, season or event. **How do we clean the fabric?** Machine wash cold on gentle and hang to dry. Most wrinkles fall out once the fabric is back on the frame. **What if it arrives damaged?** Email a photo within seven days and we reprint it free.